FAQ
Frequently Asked Questions
Can counseling help me?
Psychotherapy works! Those who attend therapy have better outcomes than 79% of people who do not attend therapy. Counseling offers a positive step forward when you’re feeling stuck and can help with a broad range of mental health, relationship, and personal growth needs.
Counseling can help you:
- experience understanding and acceptance
- give you new ways to understand your problems and map solutions that will help you accomplish your goals
- get unstuck from the past
- understand and change the thoughts that hold you back
- improve your relationships
- learn to manage stress and emotion
- gain confidence and hope
- give yourself credit for your growth.
How do I find the right therapist?
We can help you find a therapist to meet your needs and form a quick connection! You can check out profiles of our team members on our website and use the online scheduling link to self-schedule. If you have questions or want more support before scheduling you can request information with our online form, or contact us by phone or email.
When you reach out, we’ll ask about your needs and preferences for a therapist and gather information about your preferred location, availability, and billing considerations. As you share about your needs and concerns, we will let you know which ThrivePointe professionals have expertise in that area. Once you schedule your first visit, your therapist will call you to answer any questions you have about getting started.
How do I schedule my first appointment?
Request an appointment online or contact our Care Coordinator by phone, form, or email to schedule a first visit appointment. Once you schedule your visit, we will send you a link to complete your initial paperwork through our online client portal, SimplePractice. Because our therapists save an appointment time just for you, we will ask for your credit card information pursuant with our policies about missed appointments.
What can I expect at the first appointment?
First appointments are 45 to 60 minutes, but the time can be increased based on your needs and preferences by making arrangements prior to the visit. During the first visit, we take care to review informed consent and other important documents and gather information about your history and what brings you to counseling. Counseling is a highly personal and relational experience so we will discuss your hopes and expectations, share our conceptualization of the concerns you have shared, and introduce treatment options to consider. We’ll make space for your questions and gather feedback about your experience so we can integrate and adapt to your needs.
What is evidence-based treatment?
Treatments that are evidence-based have been shown by research to be effective. Your ThrivePointe therapist will provide you with clear information about the strongest treatment options and then collaborate with you to make the best choice. Your hopes and expectations, coupled with the expertise of your therapist, will be guiding factors in finding the approach that will get you where you want to be in life.
We know you don’t want to waste time or money. That’s why our therapists check in with you often to ensure progress is being made. If you or your therapist sees that the approach is not working, we’ll make adjustments to keep you on track to meet your goals.
How do I contact my therapist?
Sign in to your client portal to send your therapist a secure message. You can access your portal with the online scheduling link. Click I’m an existing client or sign in.
What are your rates?
Sessions are billed in 45-minute intervals for individual, couple, or family counseling. Standard rates range between $150 and $170 depending on the licensure, experience, and demand of your therapist. Our counseling intern and practicum students offer therapy at a reduced rate of $90. Therapist rates are listed on their bio pages. Contact us for more detailed information about rates for extended sessions, and other services.
Do you take insurance?
In order to provide you with an exceptional level of care, ThrivePointe is out-of-network with insurance companies. Our clients pay for sessions at the time of service. Clients with a qualifying diagnosis often use an HSA card. Some modalities, such as couples and family therapy, are not typically covered by insurance or eligible for HSA use because the focus of treatment is on the relationship rather than a mental health diagnosis. You will automatically receive a superbill for each session, which you can submit to your insurance company if you are eligible to be directly reimbursed by them for using an out-of-network provider.
Why isn’t ThrivePointe an in-network provider with my insurance company?
We have chosen not to be paneled with insurance companies because it helps us retain the autonomy we need to provide you with an exceptional level of care. Insurance companies place several limitations on therapists about the length of sessions, covered diagnoses, and covered treatments. Insurance companies also require therapists to spend valuable time providing documentation to justify your therapy, including information about your diagnosis, treatment goals, and progress. We would rather provide a more confidential process and use that time to make sure we are giving you the attention and quality service you deserve.
Why would I choose to pay out-of-pocket for therapy if I have insurance coverage?
Using insurance to pay for therapy is a good option for many people. However, some people feel limited by the choices available through their insurance so they choose to pay out-of-pocket or use a Health Savings Account. Many of our clients say they are willing to self-pay because they received a referral to ThrivePointe from a trusted source who knows the quality of our work. And, some clients self-pay because they feel better that information about their diagnosis and treatment is not being reported back to their insurance company.
Therapy is an investment in your future! The therapist you choose is an important part of your journey – helping you make sense of what’s keeping you stuck and guiding you through a plan that will work. Therapists at ThrivePointe set you up for success, giving you new ways to understand problems and map solutions that will help you accomplish your goals.
How do I submit out-of-network insurance reimbursement requests?
You may be able to submit out-of-network claims directly with your insurance company. You can contact your insurance company for details on the process for submitting claims.
Can I receive a Good Faith Estimate?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law (No Surprises Act), health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. We will provide you with a Good Faith Estimate in writing at least 1 business day before your service. You can also ask for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call CMS at 1-800-985-3059.